Makadi Bay Excursions Online Terms and conditions

Makadi Bay Excursions Online Terms and conditions

Credit Card payments are collected by “Payment Processor” acting as an authorized agent of Egypt Excursions Online. Subsequently, “Booking Transaction” will appear as Egypt Excursions, on your credit card statement.

All information regarding the travelers should be correctly given at the time of booking and all requests for modifications/amendments must be sent by email to support@egyptexcursions.online

After paying the tour cost by your credit card an invoice and trip voucher with pick-up time and other relevant information will be issued to you via e-mail.

Payment policy

Our payment policy here is very simple; all bookings must be paid by credit/debit card / Bank payment in order to receive the booking confirmation.

Upon your arrival, we may require additional information such as room number, visa copy, passports in order to run your tour.

We accept Visa, MasterCard, American Express, Sofort, and PayPal.

Cancellation and Refund Procedure:

Any booking canceled 24 Hours before the tour date, receives a full refund.

Some tours like Flights, Train or ferry, Private must be fully paid in advance and no refund in case of cancellation.

Refund:
We issue the refunds within 7 working days from the cancellation; amounts should take up to 5 working days to be credited back to your card/account.

If the Company has to cancel your trip for any reason, a full refund will be paid.

Traveler Phone Numbers:

Your phone number is required to contact you in case of any change in the tour itinerary.

Passport and Visa:

You should send us a copy of your passport if you want to join one of our private tours.


Important Information to Egypt Excursions Online travelers

Please read this information to help you understand how we work in regard to the topics mentioned.

Police Checkpoints:

Traveling from one city to another city you will meet police checkpoints on the highway for security and you should show your passport when they ask to make sure that everything is secure.

Complaints:

If you have any problems with any of the Tour Services provided it should be brought to the immediate attention of our representative or the company Hotline directly whilst on the Tours, Transfers, Etc.

We will then attempt to rectify the situation at the same time.

Upon return to your country, it is almost impossible to correct a situation that could have been corrected during the Tour, we are working to bring you a good time in Egypt so help us to improve our service and contact us if you have any questions, special requests, problems.

Please note that if you choose for any reason not to participate in any part of excursions with us once on the tour, there will be no refund for these services, as they are prepaid based on the number participating who join the tour.

We act only as an agent for the participants in regard to travel, whether by railroad, motorcoach, private car, boat, aircraft, or any other convenience and assumes no liability for injury, illness, damage, loss accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes:-

Weather drops, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations, or changes of any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

Local Suppliers:

We are working hard to choose the best local providers in each city to bring you a great experience during your holiday in Egypt; we help you get the best price with outstanding services.

Drivers:

We choose our drivers after a long time of experience to help you travel safely with us.

Guides:

Egypt Excursions Online offers you to meet our qualified and certified tour guides all over Egypt.

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